We have some exciting news to share today. Proxibid is rolling out a new site-wide payment solution for all auction houses called atgPay. You will see auction houses rolling out this feature as early as today. We will be integrating atgPay on October 1st. As we begin rolling out this new payment solution we wanted to inform all of our customers about this exciting new platform:
atgPay has been built from the ground up as a more secure, integrated, and streamlined payment solution for both auction houses and you, the customer. Some of the features you can expect from atgPay are:
Fast: Spend less time arranging payments with one click payments.
Easy: Pay directly from your Proxibid account, with just a few clicks.
Secure: Your personal information is sercure. atgPay meets the strictest requirements for security and PCI compliance.
There are some important things to note about atgPay that we want to make sure our bidders are aware of ahead of time:
As a global ecommerce platform, Proxibid will be collecting local sales tax moving forward. Due to state regulations Proxibid will be required to collect sales tax in certain states. Please refer to this list to see if your state will require Proxibid to collect sales tax: https://support.proxibid.com/hc/en-gb/articles/18055945732113-atgPay-Sales-Tax-by-State
To provide customers with this new platform that is faster, simpler, and more secure atgPay will be charging a small processing fee on your invoices.
Moving forward our post-auction process will remain mostly the same. Cards will continue to be charged for winning invoices following the auction. However there are a few things of note for both bidders and resellers alike:
FOR ALL BIDDERS:
Please make sure your card on file is up to date! If you need help updating your card information please refer to this guide: https://support.proxibid.com/hc/en-gb/articles/15238552320273-atgPay-Adding-a-Credit-Card
Please make sure your shipping address is up to date and accurate! Because atgPay will be collecting sales tax on purchases please make sure that your address is accurate so you do not pay more/any tax that you are not required to. For all local customers you will continue to be charged our local Olympia, WA sales tax rate.
FOR RESELLERS:
Please note that atgPay is requiring all resellers to upload a copy of their reseller's permits to Proxibid. You will not be eligible for your tax exemption until you upload a copy of your reseller permit! If you have previously uploaded your reseller permit to Proxibid it will still need to uploaded again. Please do not send it to us, upload it to Proxibid. You can find a step-by-step guide on how to do this here: https://support.proxibid.com/hc/en-gb/articles/8271988855441-atgPay-Uploading-your-Tax-Exemption-Certificate
We are excited to provide this new payment solution for our customers. If you have any questions please feel free to contact us at crawfordauctions@gmail.com or reach out to Proxibid at (877) 505-7770 or support@proxibid.com